The Guidebook for Bellboy Duties
An important human wearing a smart black suit came to ‘inspect the factory!’
He came in the middle of a very warm morning and was accompanied by several serious and grim-faced humans. (They all looked very overheated to me).
a nearby lady mutter, ‘I wonder why he needs six body-guards?’
This impressive man charged around the factory looking bored.
He suddenly stopped. People around him struggled to maintain their balance as he made this abrupt stop beside my table. He stared intently at
‘Well bless my soul. Look
at this. Isn’t he delightful? It’s a Bellboy Bear.’
He picked me up and held me against his chest.
For a moment, I could feel his heart beating. Then, unexpectedly, a slow tear trickled down his face and plopped onto my red hat..
“A Bellboy teddy bear. Oh, what memories you bring to me, little bear.”
Tenderly, he placed me back onto the table. ‘Please
take care of this one. He is special!’
This man began to share a story with the people around. They all
listened intently. His voice was loud and clear.
Five years ago, while staying at a hotel where bellboys there fulfilled
with excellence their porter, and care for guests, responsibilities. They were always polite and efficient. I knew they had a special Guidebook to help them care for guests.
I accepted without thinking their service but was grateful for the polite care I always received when I
During our second week staying at this Hotel, my wife Karen unexpectedly
collapsed in the foyer. I was absent for a business meeting being held in the Conference Centre at the end of the street.
I received a note informing me my wife was ill. I ran immediately to where the ambulance was parked, waiting to pick me up.
the back of this Ambulance was Karen, with two paramedics, and young Benjamin the Bellboy, from our own hotel.
‘He refused to let go of her hand,’ the paramedic explained.
Benjamin moved politely aside to give
me space. However, he continued to maintain his firm grip on Karen’s hand.
‘My job is to
care for our guests’ he said quietly. ‘In the foyer, I promised your wife I would hold her hand and not let it go until she was safely at the hospital. I feel I’m still doing my job.’
He went far beyond his job description in the days ahead.
For the next week, this young bellboy in his bright red uniform became a silent companion of hope and encouragement to us both. He was like ‘family’ and remained beside and with us.
I explained to the Hotel that he had remained with us and the management graciously agreed that he would not lose pay or entitlements
because he had chosen to extend his care beyond the Hotel boundary.
He cared for us in many small and significant
ways. Long after the crisis was over and we returned home, memories of Ben always made us smile.
He had been the ray of sunshine on our journey of worry and stress.
He turned to me again.
“Thank you, little bear, for bringing back clear memories of kindness and love.”
Barney stopped speaking. He powed his head as if in prayer, then cheerfully waved his paws towards the watching audience.
‘I love being here in this house with all of you. I’m glad to be a part of the family and now know who I’m dressed
the Bellboy Bear.
Thank you for listening.
He bowed and with appreciative shouts and applause ringing in his ears, danced his way back into the darkness and returned
to his almost invisible, lower shelf position.
Old Ted coughed.
Missie gave one short, sharp bark, everyone settled, and the house returned to night-time stillness.